WFM software combined with Excel spreadsheets

Workforce Management Done right

A very accurate forecasting methodology that allows you to trend your year over year historical data, and determine which years in your history that you would like to use in your forecast. Graphical output for easy understanding and ability to catch trends.

The Forecaster

This WFM scheduling software and Excel spreadsheet is designed for small call centers and helps you to create call center agent schedules. This powerful mix between a software program and an Excel spreadsheet allows you to create and assign agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage. Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what tim

The Scheduler

2021 Client Savings = $6M with WorkForward

Book your savings with WorkForward to improve your customer service experience and save you 15% in agent or BPO spend!

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Customers that Trust us

Customer Testimonials

The program exceeded our expectations, is easy to understand. We can work with our 2 call centers with different time zone, adjust schedules base in our necessities and see exactly how we are in real time. Special Thanks to our Technical support "Kory" he was there always answering and working in our needs.
Esther Moran, Workforce Manager at tpv.com

I have worked with a catalogue of high end WFMs over my 15-year career, my current employee has a smaller workforce of 90 agents, so funds at this point are limited. SS Schedules is truly amazing! It takes the most important features of a full end to end WFM & integrates it into a familiar, easy to use Excel workbook! Its added reporting within the sheet showing staffing vs actual call volumes goes above & beyond my expectation for a WFM solution in tis price range.
You really have no reason to not take this product, it’s a game changer for a budget solution.
Daniel Killick, Resource Planning and Forecast Manager at Go Car Credit

This software is a great alternative compared to the big box solutions at fraction of the cost with customer service that counts. I highly recommend Spreadsheet Scheduler and will definitely be a repeat customer.
Robert Crnko, Functional Head Enterprise Strategy & Expansion

WorkForward - powered by Spreadsheet Scheduler

Here at Spreadsheet Scheduler, we help you schedule the right number of contact center agents at the right time to make sure you are hitting your Service Levels as efficiently and cost effectively as possible.

Our Patent Pending software helps you to know what your call center staffing needs are and schedule your staff when you need them.

All of our products come with a detailed training video of how to use that particular product and teaches the Workforce Management principles around it.

Save 15% with WorkForward?

How much are you spending on call center agents, and how much could you be saving if you focused on scheduling when you need them? Click button below to find out!

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