WFM software combined with Excel spreadsheets

Perfect For Small and Mid-Sized Call Centers

Forecast your volumes and schedule to it, all at a low price. Save money and still hit your Service Levels by knowing when you need to hire, how much PTO you can grant, and what times of day you can pull agents off the phones for Team Meetings and Trainings

Workforce Management Solutions

Schedule the right number of agents at the right time with our WFM Scheduling Software, Forecasting Tools, and Capacity Plans

Cost Effective and Flexible

Combine the power of software programming with the affordability, flexibility, and familiar ease of use of WFM spreadsheets

Implement in Days, Not Months

Have your WFM Solution up and running in a matter of days, not months. Our solutions are simple to learn and use and you don't need IT support and installation outside of installing Excel on your normal computer.

Check out our solutions

Scheduling Solutions

Forecasting Solutions

Free WFM Products

Recommended items for you

This WFM scheduling software and Excel spreadsheet is designed for small call centers and helps you to create call center agent schedules. This powerful mix between a software program and an Excel spreadsheet allows you to create and assign agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage. Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what tim

SS Schedules

~~$ 800.00~~ $ 499.00 Sale

A very accurate forecasting methodology that allows you to trend your year over year historical data, and determine which years in your history that you would like to use in your forecast. Graphical output for easy understanding and ability to catch trends.

~~$ 49.00~~ $ 0.00 Sale

Featured Customer Review:

The program exceeded our expectations, is easy to understand. We can work with our 2 call centers with different time zone, adjust schedules base in our necessities and see exactly how we are in real time. Special Thanks to our Technical support "Kory" he was there always answering and working in our needs.
Esther Moran, Workforce Manager at tpv.com

What we do at spreadsheet scheduler

Here at Spreadsheet Scheduler, we help you schedule the right number of contact center agents at the right time to make sure you are hitting your Service Levels as efficiently and cost effectively as possible.

Our Patent Pending software helps you to know what your call center staffing needs are and schedule your staff when you need them.

All of our products come with a detailed training video of how to use that particular product and teaches the Workforce Management principles around it.

How much do you spend?

How much are you spending on call center agents, and how much could you be saving if you focused on scheduling when you need them? Click button below to find out!

Determine your costs