The Workforce Manager
Our team of on-demand workforce managers can save you up to 15% or more on your forecasting and scheduling needs.
Customers that Trust us
Esther Moran, Workforce Manager at tpv.com
The program exceeded our expectations, is easy to understand. We can work with our 2 call centers with different time zone, adjust schedules base in our necessities and see exactly how we are in real time. Special Thanks to our Technical support "Kory" he was there always answering and working in our needs.
Daniel Killick, Resource Planning and Forecast Manager at Go Car Credit
I have worked with a catalogue of high end WFMs over my 15-year career, my current employee has a smaller workforce of 90 agents, so funds at this point are limited. SS Schedules is truly amazing! It takes the most important features of a full end to end WFM & integrates it into a familiar, easy to use Excel workbook! Its added reporting within the sheet showing staffing vs actual call volumes goes above & beyond my expectation for a WFM solution in tis price range.
You really have no reason to not take this product, it’s a game changer for a budget solution.
Robert Crnko, Functional Head Enterprise Strategy & Expansion
This software is a great alternative compared to the big box solutions at fraction of the cost with customer service that counts. I highly recommend Spreadsheet Scheduler and will definitely be a repeat customer.
WorkForward - powered by Spreadsheet Scheduler
Here at Spreadsheet Scheduler, we help you schedule the right number of contact center agents at the right time to make sure you are hitting your Service Levels as efficiently and cost effectively as possible.
Our Patent Pending software helps you to know what your call center staffing needs are and schedule your staff when you need them.
All of our products come with a detailed training video of how to use that particular product and teaches the Workforce Management principles around it.