Perfect For Small and Mid-Sized Call Centers

Forecast your volumes and schedule to it, all at a low price. Save money and still hit your Service Levels by knowing when you need to hire, how much PTO you can grant, and what times of day you can pull agents off the phones for Team Meetings and Trainings

Workforce Management Solutions

Schedule the right number of agents at the right time with our WFM Scheduling Software, Forecasting Tools, and Capacity Plans

Cost Effective and Flexible

Combine the power of software programming with the affordability, flexibility, and familiar ease of use of WFM spreadsheets

Implement in Days, Not Months

Have your WFM Solution up and running in a matter of days, not months. Our solutions are simple to learn and use and you don't need IT support and installation outside of installing Excel on your normal computer.

Popular Spreadsheets

This WFM scheduling software and Excel spreadsheet is designed for small call centers and helps you to create call center agent schedules. This powerful mix between a software program and an Excel spreadsheet allows you to create and assign agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage. Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what tim
SS Schedules
A very accurate forecasting methodology that allows you to trend your year over year historical data, and determine which years in your history that you would like to use in your forecast. Graphical output for easy understanding and ability to catch trends.
SS Forecaster
Improve your WFM volume forecasting by trending out your historical interval level volume patterns for each day of the week. Decide to use the corresponding day to create your forecast for the day, or combine different days of the week and take an average.
SS Intervals
A call center capacity plan that let's you see when you need to hire, plan overtime, account for shrinkage. Graphical output. Input forecasted call volumes and handle times (AHT's)
SS Capacity
A simple forecasting tool that uses trendline and day of week patterns to develop day of week patterns
SS Trendline

What our customers are saying about us:

The program exceeded our expectations, is easy to understand. We can work with our 2 call centers with different time zone, adjust schedules base in our necessities and see exactly how we are in real time. Special Thanks to our Technical support "Kory" he was there always answering and working in our needs.

Esther Moran, Workforce Manager at tpv.com

I have worked with a catalogue of high end WFMs over my 15-year career, my current employee has a smaller workforce of 90 agents, so funds at this point are limited. SS Schedules is truly amazing! It takes the most important features of a full end to end WFM & integrates it into a familiar, easy to use Excel workbook! Its added reporting within the sheet showing staffing vs actual call volumes goes above & beyond my expectation for a WFM solution in tis price range.

You really have no reason to not take this product, it’s a game changer for a budget solution.

Daniel Killick, Resource Planning and Forecast Manager at Go Car Credit

This software is a great alternative compared to the big box solutions at fraction of the cost with customer service that counts. I highly recommend Spreadsheet Scheduler and will definitely be a repeat customer.

Robert Crnko, Functional Head Enterprise Strategy & Expansion

What we do at spreadsheet scheduler

Here at Spreadsheet Scheduler, we help you schedule the right number of contact center agents at the right time to make sure you are hitting your Service Levels as efficiently and cost effectively as possible.

Our Patent Pending software helps you to know what your call center staffing needs are and schedule your staff when you need them. 

All of our products come with a detailed training video of how to use that particular product and teaches the Workforce Management principles around it.

How much do you spend?

How much are you spending on call center agents, and how much could you be saving if you focused on scheduling when you need them?  Click button below to find out!

Determine your costs

Interested?

Book a demo to see how SpreadsheetScheduler.com can improve your customer service experience

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