You know how many calls you should get each day, but what time will these calls come in?
SS Intervals is a forecasting tool for predicting time of day call volumes and AHT’s. Develop your interval level forecasts, whether for a typical pattern or use it to determine special day patterns like holidays, day after holidays, etc.
Can be used for either call, email, or chat volumes.
If you are looking to be able to create weekly and daily volumes and AHT’s, be sure to check out our product, SS Forecaster.
Please note, this piece of software is based in Microsoft Excel. You need to own Excel (sold separately) to use this file.
This product comes with a 29 minute video detailing how to use this product.
Upon completing item checkout, item can be downloaded immediately and/or via a link sent to your email address (up to 3 downloads according to licensing. Please reach out to us if you need additional downloads).