It amazes me that it is able to assign shifts to the exact times I need agents to be working and communicate it out, and make day of adjustments, all at such a low price
Questions & AnswersAsk a Question
Hello, Does your SS Schedules tool have the ability to create shift rotations? Can it work with multiple workstreams with different staffing and call requirements?
With rotating shifts, I would recommend using the product and making two templates. You then rotate back and forth between the two templates in generating schedules.
The scheduler is designed for one queue per template. Granted, the queue could have multiple skills associated with it, but essentially you would want the vast majority of the agents in the queue to have all of the skills associated with the queue.
Hi, Guys! Ihave two questions; 1. What is the maximum size of Call Center your solution can work with? 2. Do I need internet connection when I use this solution?
Our Standard SS Schedules product can schedule up to 150 agents. Upon request, we can offer a modified version of it that can handle up to 500 agents. However, depending on how strong of a computer you have, there may be some slight delays in how quickly the program runs. For this reason, we offer the 150 agent version to the general public.
An internet connection is needed to initially download the product and the training video. However, after that, the program can be ran 100% locally on your computer without internet connections.