This WFM scheduling software and Excel spreadsheet is designed for small call centers and helps you to create call center agent schedules.  This powerful mix between a software program and an Excel spreadsheet allows you to create and assign agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage.  Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what tim

SS Schedules

Regular price $800.00 $499.00 Sale

 

This powerful mix between a software program and an Excel spreadsheet allows you to assign agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage.

  • Our Patent Pending schedule simulator lets you know when you need additional coverage, even before you generate schedules.
  • Custom shifts, you define the length and number of breaks, and let the software maximize coverage, strategically assigning break/lunch times to maximize coverage.
  • Each agent can have either a set start time each day, or you can assign a “start window” where the system will assign the start time for the day based on scheduling needs.
  • Huge amount of customization and familiar feel due to Excel’s open source
  • Easy reporting of assigned shifts to print out for team leads and agent use.
  • Generate schedules against required agents
  • Determine intraday adjustments based on how volumes are coming in.
  • Determine Fixed schedules or variable start times.
  • Compare actual staffing needs to forecasted.
  • Determine length of time between breaks.
  • Can schedule queues of up to 150 agents.

Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what times of day you can pull agents off the phones for Team Meetings and Trainings.  Be efficient and take more calls with less agents.

Can be used for either call, email, or chat volumes.

Try out this solution, and if for some reason it does not meet your needs, we offer a full refund for up to 3 weeks from when the item was purchased.

Please note, this piece of software is based in Microsoft Excel.  You need to own Excel (sold separately) to use this file.

This product comes with an hour and a half long video detailing scheduling, intraday management, and how to use this product.

Upon completing item checkout, item can be downloaded immediately and/or via a link sent to your email address (up to 3 downloads according to licensing.  Please reach out to us if you need additional downloads).

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Customer Reviews

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Love it!

It amazes me that it is able to assign shifts to the exact times I need agents to be working and communicate it out, and make day of adjustments, all at such a low price

Questions & Answers

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  • Hello, Does your SS Schedules tool have the ability to create shift rotations? Can it work with multiple workstreams with different staffing and call requirements?

    With rotating shifts, I would recommend using the product and making two templates.  You then rotate back and forth between the two templates in generating schedules.

    The scheduler is designed for one queue per template.  Granted, the queue could have multiple skills associated with it, but essentially you would want the vast majority of the agents in the queue to have all of the skills associated with the queue.

  • Hi, Guys! Ihave two questions; 1. What is the maximum size of Call Center your solution can work with? 2. Do I need internet connection when I use this solution?

    Our Standard SS Schedules product can schedule up to 150 agents.  Upon request, we can offer a modified version of it that can handle up to 500 agents.  However, depending on how strong of a computer you have, there may be some slight delays in how quickly the program runs.  For this reason, we offer the 150 agent version to the general public.

    An internet connection is needed to initially download the product and the training video.  However, after that, the program can be ran 100% locally on your computer without internet connections.