This powerful mix between a software program and an Excel spreadsheet allows you to assign agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage.
Our Patent Pending schedule simulator lets you know when you need additional coverage, even before you generate schedules.
Custom shifts, you define the length and number of breaks, and let the software maximize coverage, strategically assigning break/lunch times to maximize coverage.
Each agent can have either a set start time each day, or you can assign a “start window” where the system will assign the start time for the day based on scheduling needs.
Huge amount of customization and familiar feel due to Excel’s open source
Easy reporting of assigned shifts to print out for team leads and agent use.
Generate schedules against required agents
Determine intraday adjustments based on how volumes are coming in.
Determine Fixed schedules or variable start times.
Compare actual staffing needs to forecasted.
Determine length of time between breaks.
Can schedule queues of up to 150 agents.
Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what times of day you can pull agents off the phones for Team Meetings and Trainings. Be efficient and take more calls with less agents.
Can be used for either call, email, or chat volumes.
Try out this solution, and if for some reason it does not meet your needs, we offer a full refund for up to 3 weeks from when the item was purchased.
Please note, this piece of software is based in Microsoft Excel. You need to own Excel (sold separately) to use this file.
This product comes with an hour and a half long video detailing scheduling, intraday management, and how to use this product.
Upon completing item checkout, item can be downloaded immediately and/or via a link sent to your email address (up to 3 downloads according to licensing. Please reach out to us if you need additional downloads).