What can WFM do for you?
If your call center experience has been anything like ours, we are betting that time and time again you have probably been stuck having to decide between blowing your budget on a fancy, yet surprisingly expensive WFM system, or limping along by manually trying to optimize schedules on a bunch of spreadsheets created for you by some guy named Todd in Accounting.
These homegrown spreadsheets typically lack any sort of automation and thus take a lot of manual work and are hard to truly maximize staffing efficiencies. And yet even large call centers like eBay and the United States Postal Services that have gigantic budgets and spend millions of dollars a month on their call center staffing, still have benefited from spreadsheets to help them forecast.
With forecasting being a mix between an art and a science, many companies need these advanced forecasting spreadsheets to take their forecasting to the next level. WFM systems can apply the scientific side of the numbers, but need human insight into the data and knowledge of the business and trends.
With so many call centers still needing to rely on spreadsheets, we at SpreadsheetScheduler.com and Officium Labs created a low cost model that would allow us to provide forecasting and scheduling programs based in Excel Spreadsheets at very low costs to allow small call centers to gain big call center efficiencies, as well as create forecasting models for call centers of all sizes to be able to apply both the art and the science to their forecasts.
You can also check out some of our WFM articles we have written.
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