How much are you spending on call center agents, and how much could you be saving? This free spreadsheet lets you estimate how much money you are spending each year that is attributed directly to the number of agents you have staffed, and how much money you could save just by staffing more efficiently.
Please note, this is a spreadsheet based in Microsoft Excel. You need to own Excel (sold separately) to run this spreadsheet.
Upon completing item checkout, item can be downloaded immediately and/or via a link sent to your email address (unlimited # of downloads).