SS Capacity is a great and easy tool to work when we need to project more calls, this lets us now what do we need to do to protect our clients and to plan the approval of PTO's.
It is a great tool to include in your on going checks and balances when using your WFM tool and Excel Analytics processes weekly. You can use it for planning not only long term, but also for quick "What If" Analysis. Looking forward to what the full version has to bring to the table for sure!
Is a grate toll, verte Easy to use, perfect for manager AND supervisors.
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