Interesting how I am able to forecast much more accurately using this tool than what my big expensive WFM system can do. It is actually a pretty fast process as well. Thanks!
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Hello, I'm currently building a forecast for a Chat Team utilizing 85% Occupancy and 30 sec ASA as guidelines. How accurate would this tool be if the chat team is currently averaging 230 call a day? Please note, At most I'm able to provide 1 year worth of data. Thank you,
It should be fairly accurate according to your needs. The strength of the system is its ability to capture your seasonality across the year (most call centers have this type of seasonality). The more relevant years you have, the better the results you will receive.
Also, being a smaller queue you will see more random fluctuations in both your historical data and in your forecast results. See our article on Unique Challenges in a Small Call Center for details on this.
You can go ahead and give this a try, and if it is not working for you, we do offer a 100% refund on all of our products within 3 weeks of purchase if they do not meet your needs. Also, if this does not work for you, you can try out our SS Trendline forecasting product. It is not as powerful of a solution, but does meet people’s needs that don’t have a year of relevant data to forecast off of.
Hi, I am looking to purchase the forecasting tool. I am based in the UK, if I make a payment how soon would I have the product available? Is it an excel tool and if required after purchase is there support available?
It is available for download as soon as your order is processed. Once processed, you immediately receive a download link, with the link also being emailed out to your inbox.
After your purchase, we at SpreadsheetScheduler.com are here to support you to make sure everything works right and is fitting your needs. Just reach out to us at Support@SpreadsheetScheduler.com.
We even offer a 100% refund within 5 weeks of your purchase if it does not meet your needs and you want to cancel your order.