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A very accurate forecasting methodology that allows you to trend your year over year historical data, and determine which years in your history that you would like to use in your forecast. Graphical output for easy understanding and ability to catch trends.

SS Forecaster

$ 99.00 Sale

 

Forecasting is a mix between an art and a science.  Most forecasting systems can do the science, but lack in the art of forecasting.  Improve your weekly and daily volume and AHT forecasts and better plan to staffing needs.

SS Forecaster is a powerful tool that creates an interaction between the historical call volume and the forecaster. 

  • Trend your volumes and AHT, and decide what historical data you want to apply.
  • See how your volumes could be impacted greatly by simple things like what day of the month it is (for example, is it the 1st day of the month, last day of the month, or is it the 5th day of the month, etc).
  • Decide if you want your weekly volume broken out into daily volumes based on historical distributions, based on what day of the month it is, or using the same distribution from the corresponding weeks in your history.
  • Our SS Holidays spreadsheet is integrated into this product.

Whether you are a large call center or small, maximize your forecasting potential to create accurate weekly and daily forecasts.

Can be used for either call, email, or chat volumes.

Please note, this forecasting tool is based in Microsoft Excel.  You need to own Excel (sold separately) to use this forecasting tool.

This product comes with a 45 minute video on call center forecasting and how to use this product.

Upon completing item checkout, item can be downloaded immediately and/or via a link sent to your email address (up to 3 downloads according to licensing.  Please reach out to us if you need additional downloads).

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Customer Reviews

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Very accurate for seasonal volume

Interesting how I am able to forecast much more accurately using this tool than what my big expensive WFM system can do. It is actually a pretty fast process as well. Thanks!

Questions & Answers

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  • Hello, I'm currently building a forecast for a Chat Team utilizing 85% Occupancy and 30 sec ASA as guidelines. How accurate would this tool be if the chat team is currently averaging 230 call a day? Please note, At most I'm able to provide 1 year worth of data. Thank you,

    It should be fairly accurate according to your needs.  The strength of the system is its ability to capture your seasonality across the year (most call centers have this type of seasonality).  The more relevant years you have, the better the results you will receive.

    Also, being a smaller queue you will see more random fluctuations in both your historical data and in your forecast results.  See our article on Unique Challenges in a Small Call Center for details on this.

    You can go ahead and give this a try, and if it is not working for you, we do offer a 100% refund on all of our products within 3 weeks of purchase if they do not meet your needs.  Also, if this does not work for you, you can try out our SS Trendline forecasting product.  It is not as powerful of a solution, but does meet people’s needs that don’t have a year of relevant data to forecast off of.

  • Hi, I am looking to purchase the forecasting tool. I am based in the UK, if I make a payment how soon would I have the product available? Is it an excel tool and if required after purchase is there support available?

    It is available for download as soon as your order is processed.  Once processed, you immediately receive a download link, with the link also being emailed out to your inbox.

    After your purchase, we at SpreadsheetScheduler.com are here to support you to make sure everything works right and is fitting your needs.  Just reach out to us at Support@SpreadsheetScheduler.com.

    We even offer a 100% refund within 5 weeks of your purchase if it does not meet your needs and you want to cancel your order.