It didn't help me.
Well put together and excellent support from the team
Hi. I want to prepare forecast for next upcoming weeks in current year. How can i do that currently the dates are all for two years back and also i have data from april 2018
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Can i use this tool on 32 and 64 bit excel?
Yes, this tool will work great on either version
Can it do interval forecasting?
The SS Forecaster will allow you to create weekly and daily forecasts. If you are needing to take those daily forecasts and break them out into Interval level forecasts, I recommend you check out our SS Intervals product:
How does this tool asses the ‘events’ say in out center it is apparent that after a holiday there’s a surge in calls our first day back? what about ‘promotional events’ call patterns?
For Holidays and other special days, you can easily mark it as a special day so that it won't include it in any of your average day of week calculations or day of month calculations.
Hello, I'm currently building a forecast for a Chat Team utilizing 85% Occupancy and 30 sec ASA as guidelines. How accurate would this tool be if the chat team is currently averaging 230 call a day? Please note, At most I'm able to provide 1 year worth of data. Thank you,
It should be fairly accurate according to your needs. The strength of the system is its ability to capture your seasonality across the year (most call centers have this type of seasonality). The more relevant years you have, the better the results you will receive.
Also, being a smaller queue you will see more random fluctuations in both your historical data and in your forecast results. See our article on Unique Challenges in a Small Call Center for details on this.
If this does not work for you, you can try out our SS Trendline forecasting product. It is not as powerful of a solution, but does meet people’s needs that don’t have a year of relevant data to forecast off of.